1. Information We Collect
When you visit our website or place an order, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping address, and company/institution name provided during checkout or via our contact form.
- Order Information: Products ordered, quantities, order dates, and transaction details.
- Usage Data: Browser type, IP address, pages visited, time spent on the site, and other analytics data collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use collected information to:
- Process and fulfill your orders
- Communicate with you about orders, inquiries, and support requests
- Improve our website, products, and customer experience
- Comply with legal obligations and enforce our terms
- Prevent fraud and protect the security of our website
3. Information Sharing
Pepta Luxa does not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers: Trusted third parties that assist us with shipping, payment processing, email delivery, and website analytics — solely to perform services on our behalf.
- Legal compliance: When required by law, regulation, subpoena, or other legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience and gather analytical data. Cookies help us remember your preferences (e.g., shopping cart contents) and understand how visitors use our site.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website, such as your shopping cart.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for accounting and compliance purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Request a copy of the data we hold about you
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.
10. Changes to This Policy
Pepta Luxa reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us.